How to Eliminate No-shows

depositphotos_40197143_l-2015Has this ever happened in your salon or spa?

You’re excited about this Saturday…

A quick check of the appointment book on Friday night shows an amazing 87% booked. You sleep well assured that Saturday is going to be a great day.

The team arrives and they are excited for a busy Saturday. Then at 7:30am, things start to fall apart…

The first two clients don’t show up for their appointments.

You figure, “We still have a really full schedule after 9:00am. We must move beyond how the day started.”

Then, another client no shows for a 10:00am service.

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