Has this ever happened in your salon or spa?
You’re excited about this Saturday…
A quick check of the appointment book on Friday night shows an amazing 87% booked. You sleep well assured that Saturday is going to be a great day.
The team arrives and they are excited for a busy Saturday. Then at 7:30am, things start to fall apart…
The first two clients don’t show up for their appointments.
You figure, “We still have a really full schedule after 9:00am. We must move beyond how the day started.”
Then, another client no shows for a 10:00am service.